"Pick IT Up Online" is now available via the Portal
Learning a new skill? Or simply needing to brush up on your existing ones? Pick IT Up Online!
- Login to Portal
- Click on Studies tab
- Check under Learning Tools for the link to "Pick IT Up Online"
If you have any queries, please don't hesitate to contact: student-it@unimelb.edu.au
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Access is available
via the Portal now |
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Minimum requirements:
- Internet browsers
- Java and Flash plugins enabled
- Pop-up blockers disabled
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Topics Available
Desktop Computer Skills |
Beginning Word (2003)
Getting Started
Working with text and paragraphs
Structuring, editing, saving, and opening documents
Printing, help and automated formatting
Working with documents
Working with tables and media features
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Advanced Word (2003)
Advanced formatting
Advanced document navigation
Advanced data manipulation features
Using tables, charts, and graphs
Advanced document features
Collaborative features
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Beginning Excel (2003)
Basic features
Printing and collaborating
Formulas and functions
Formulating data
Chart and multimedia features
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Advanced Excel (2003)
Advanced customization
Advanced formatting
Advanced data management
Advanced validation and collaboration
Advanced data exchange
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Beginning PowerPoint (2003)
Creating basic presentations
Slide layout and design
Using visuals in presentations
Finalizing PowerPoint presentations
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Advanced PowerPoint (2003)
Customizing presentations
Preparing presentations for effective delivery
Running, broadcasting, and reviewing presentations
Settings, customization, and Office 2003 integration with PowerPoint 2003
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Beginning Access (2003)
Getting started
Tables
Forms
Using queries and reports
Personalizing and maintaining Access 2003
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Advanced Access (2003)
Enhancing tables, forms, and reports
Advanced queries
Working with data and presentations
Access 2003 and the Web
Access 2003 programmability
Database administration
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Microsoft Office 2007 |
Word 2007: Getting Started with Word 2007
Visio 2007:
Creating Visio 2007 diagrams
Enhancing and Customizing Diagrams
Collaborating and Using Visio 2007 with other programs
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Soft Skills |
Participating in Teams
Effective team-building strategies
Effectively communicating in teams
The individual's role in a team
Participating in teams simulation
Customer Support Skills
Interacting with the customer
Effective communication skills
Managing conflict, stress and time
Customer support specialist simulation
Measuring Customer Satisfaction
Discover what your customers want
Developing customer satisfaction surveys
Customer satisfaction: analysis and implementation
Measuring customer satisfaction simulation
Internal Customer Service
Excellence in internal customer service
Working in internal customers
Overcoming internal customer service problems
Internal customer service: conflict and complaints simulation
Managing a Customer-focused Department
Identifying your customers' expectations
Using surveys to measure customer satisfaction
Bridge the expectations gap
Leading a customer-focused team
High-Performance Onsite and Virtual Teams
Leading high-performance on-site teams
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