University Library Student IT and e-learning support

Word 2010

• Formatting and working with text
• Structuring documents
• Adding Table of Contents, footnotes, hyperlinks, and bookmarks
• Forms, fields, and mail merge
• Advanced: Using Themes, Backgrounds, Watermarks, and Quick Parts

Advanced Word 2010

• Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks
• Forms, Fields, and Mail Merge
• Managing, Inspecting, and Recovering
• Creating and Formatting Tables
• Manipulating Tables
• Embedding Charts and Tables

PowerPoint 2010

• Getting Started
• Visually Enhancing Presentations
• Adding Images to Presentations
• Using Multimedia and Animations

Advanced PowerPoint 2010

• Using Advanced Slide Show Tools
• Collaborating and Sharing Presentations

Excel 2010

• Getting Started
• Applying Basic Data Formatting
• Moving and Getting Around
• Moving Data and Modifying Worksheets
• Saving, Sending, and Printing Workbooks
• Using Conditional Formatting, Tables, and Sparklines
• Reviewing and Protecting Content
• Using Basic Formulas
• Using Basic Functions
• Inserting Basic Charts
• Adding Visuals, Themes, and Styles to Workbooks

Advanced Excel 2010

• Customizing visual elements
• Workbook settings, conditional formatting, and number formats
• Organizing data and objects
• Verifying data and formulas
• Automating tasks using macros
• Analyzing data with What-If Analysis
• Pivot Tables and Pivot Charts
• Pivot Table filters, calculations, and PowerPivot

Photoshop CS5

• Getting Started
• Beyond the Basics

Interpersonal Communications

• Communicating with Confidence
• Targeting Your Message
• Listening Essentials
• Communicating Assertively
• Being Approachable

Leading Teams

• Launching a Successful Team
• Establishing Goals, Roles, and Guidelines
• Developing the Team and its Culture
• Building Trust and Commitment
• Fostering Effective Communication and Collaboration
• Motivating and Optimizing Performance
• Dealing with Conflict
• Managing Virtual Teams
• Building Trust Incrementally
• Inspiring your Team
• Support Your Leader
• Developing Self-Sufficient Teams
• Choosing the Right Team Culture
• Managing Communications in a Virtual Team
• Building and Leading Teams

Optimizing Your Performance On a Team

• Being an Effective Team Member
• Establishing Team Goals and Responsibilities
• Elements of a Cohesive Team
• Effective Team Communication
• Using Feedback to Improve Team Performance
• Power and Politics in Matrixed Teams

Generating Creative and Innovative Ideas

• Maximizing Team Creativity
• Verifying and Building on Ideas

Fundamentals of Working with Difficult People

• Identifying Difficult People
• How to Work with Aggressive People
• How to Work with Negative People
• How to Work with Procrastinators
• How to Work with Manipulative People
• How to Work with Self-serving People

Listening Essentials

• The Basics of Listening
• Improving Your Listening Skills
• Effective Listening
• Listening with Skill Identifying Difficult People

Basic Presentation Skills

• Planning a Presentation
• Creating a Presentation
• Delivering a Presentation

Public Speaking Strategies

• Preparing Effective Speeches
• Confident Public Speaking

Customer Service Fundamentals

• Building Rapport in Customer Relationships
• Customer Service in the Field
• Customer Service over the Phone
• Internal Customer Service
• Customer Service Confrontation and Conflict
• Identifying and Managing Customer Expectations
• Customer-focused Interaction
• Listening to your Customers
• The Angry Caller: What’s Your Plan
• Dealing with Irrational Customers and Escalating Complaints