Student IT
Supporting your online learning and digital capabilities
Our Support Channels
Upcoming Public Holiday Closure & Special Operating Hours
Student IT will be closed all day on Friday, March 29 & Sunday, March 31. Special operating hours will be in place on Monday, April 1 & Tuesday, April 2. Normal operating hours will resume ongoing from Wednesday, April 3.
Friday, March 29 | Saturday, March 30 | Sunday, March 31 | Monday, April 1 | Tuesday, April 2 |
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Closed | 11am - 5pm | Closed | 11am - 5pm | 11am - 5pm |
Visit the team at one of our help desks located around campus during our operating hours below.
Visit a desk (Baillieu) Visit a desk (ERC)
Baillieu Library (Ground) | ERC Library (Level 1) | |
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Monday - Thursday | 9 AM - 6 PM | 9 AM - 8 PM |
Friday | 9 AM - 5 PM | 9 AM - 5 PM |
Saturday & Sunday | 11 AM - 5 PM | 11 AM - 5 PM |
Chat in real-time with a Student IT team member for IT assistance during our operating hours below.
Monday - Thursday | 9 AM - 7:30 PM |
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Friday | 9 AM - 6 PM |
Saturday & Sunday | 11 AM - 5 PM |
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Notify us of an issue with university systems or services, or request assistance after-hours.
Looking for Staff IT support or using a University-owned device?
If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.